Missed / Late Cancelled Appointments

We kindly request at least 24 hours’ notice if you need to cancel or reschedule an appointment. When you book an appointment, that time is reserved specifically for you and is unavailable to other clients. Providing adequate notice allows the appointment time to be offered to another client and helps minimise lost clinical time.

Appointments cancelled or rescheduled with less than 24 hours’ notice, as well as failure to attend a scheduled appointment (no-show), will incur the full session fee. The cancellation fee reflects the clinical time that has been reserved for you rather than attendance at the appointment alone.

If you are late to an appointment, your session may be shorter than the scheduled duration. The appointment will still finish at the originally scheduled time, and the full session fee will apply.

If you provide a contact number or email address, a reminder message may be sent prior to your appointment. Appointment reminders are provided as a courtesy, and clients remain responsible for keeping track of their scheduled appointments. If you do not receive a reminder and subsequently cancel late or miss your appointment, the full session fee will still apply. If you are ever unsure about an upcoming appointment, please feel free to get in touch to confirm the booking.